Shipping policy

Order processing

Orders are prepared and handed to the carrier within one to three working days of payment. Orders placed at the weekend or on a Belgian public holiday are processed on the next working day. For pre-orders, the expected shipping date is stated on the product page, and an order containing a pre-order is shipped in a single parcel on that date.

Areas, methods and rates

Rates are calculated according to the total weight of the parcel and shown before payment.

Belgium. Mondial Relay, delivery to a Point Relais or Locker, from EUR 4.00 to EUR 10.00 depending on weight. Bpost, home delivery, EUR 8.60 up to 2 kg and EUR 9.50 up to 5 kg.

France and Luxembourg. Mondial Relay, delivery to a Point Relais or Locker, from EUR 5.00 to EUR 10.00 depending on weight. Bpost, home delivery, EUR 14.10 up to 2 kg.

Germany. Bpost, home delivery, EUR 14.10.

Other destinations served (European Union, Switzerland, United Kingdom, Norway, North America, Asia-Pacific, United Arab Emirates, Israel). International shipping, EUR 16.00.

Indicative transit times

Belgium: 1 to 2 working days with Bpost, 2 to 4 working days with Mondial Relay. France and Luxembourg: 3 to 5 working days. Germany: 3 to 5 working days. Other destinations: 5 to 15 working days. These times are in addition to the processing time and are given for information only.

Tracking and pick-up point collection

An email with the tracking number is sent on shipment. When the customer chooses delivery to a Point Relais or Locker, they are asked to select the point of their choice. If no point is indicated, the Seller contacts the customer by email to obtain this choice, which may delay shipment. The parcel is kept at the pick-up point for the period set by the carrier, usually eight days. After this period, it is returned to the Seller, and a new shipment is charged at the current rate.

Incorrect address, damaged or lost parcel

The customer is responsible for the accuracy of the address provided. A parcel returned because of an incomplete or incorrect address is reshipped at the customer’s expense. Any parcel visibly damaged on receipt must be reported to the carrier on delivery and to the Seller as soon as possible, with photographs. If the carrier confirms a loss, the Seller reships the order or refunds it.

Import duties and taxes

For deliveries outside the European Union, customs duties, taxes and clearance fees may be charged on arrival by the local authorities or the carrier. They are payable by the recipient and are not included in the price or the shipping costs.